Just LH Return & Exchange Policy

Returns & Exchanges Policy

At Just LH, we are committed to providing quality fashion pieces and excellent customer service. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

Items may be returned or exchanged within 7 days of receiving your order, provided that:

• The item is unused, unworn, and unwashed.
• The item is in its original condition with all tags attached.
• Proof of purchase or order confirmation is provided.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Sale or clearance items
• Custom-made or altered garments
• Intimate wear and accessories
• Items damaged due to misuse or improper care

3. Refunds

Approved refunds will be processed within 5–10 business days after inspection of the returned item.

Please note:

• A 5% handling and processing fee will be deducted from all approved refunds.
• Original delivery fees are non-refundable.

Refunds will be made via the original payment method where possible.

4. Exchanges

We gladly offer exchanges for:

• Incorrect sizing
• Defective items
• Incorrect items received

Exchanges are subject to stock availability.

5. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item received

6. Return Shipping

Customers are responsible for return courier costs unless the return is due to:

• A defective item
• An incorrect order sent by us

7. How to Request a Return

To initiate a return or exchange, please contact us via:

• Email: justlh@lhindustries.co.za
• WhatsApp: +27 61 507 4557

Please include your:

• Full name
• Order number
• Reason for return or exchange

8. Late or Missing Refunds

If you have not yet received your refund after confirmation:

• Check with your bank or payment provider first.
• Processing times may vary depending on your financial institution.